TERMS & CONDITIONS

Nombay Pty Ltd trading as Advanced Industry Training RTO #5363 


Preamble
Advanced Industry Training (AIT) is committed to the provision of quality training at reasonable cost.

As a training provider, the viability of Advanced Industry Training is dependent upon the support of students.

Consequently, all aspects of company policy have been designed to serve the best interest of the students and comply with the national Standards for Registered Training Organisations (RTO).

In particular, Advanced Industry Training will comply with the following minimum requirements:

Minimum Requirements:

Students are requested to advise AIT if they require assistance with the Language, Literacy or Numeracy requirements of a course. Each enrolment form has a section to complete to identify this request. Students are also asked to advise their trainer of the need for assistance. Advanced Industry Training is committed to the development and delivery of training programs of a high professional standard that will provide students with training they can use in the workplace. AIT will ensure that all requests for assistance will be actioned where reasonably practicable.

Within the limitations implicit in each training package, AIT will administer nationally accepted standards of equity and access.

Advanced Industry Training (AIT), acts in accordance with the Standards for Registered Training Organisations (RTOs) 2015. All enrolment procedures are based on the Standards. Students are required to provide certain information at time of enrolment that will inform the RTO as to their suitability to undertake a particular course. The information provided by students is treated with utmost confidentiality and AIT complies with the Privacy Act and Privacy Principles at all times.

Attendance on a course is not confirmed until the enrolment form (or similar) has been received by the RTO. AIT will acknowledge receipt of the enrolment form (or other enrolment advice) and confirm enrolment by email.

Students enrolling onto a course will be provided with details of the course, cost, enrolment requirements, pre-requisites, what to bring, LLN requirements, and other requirements via the enrolment form. In some circumstances, the enrolment information will be provided by email or by phone.

AIT complies with the requirements of the Standards for Registered Training Organisations in respect of assessing a request for Recognition of Prior Learning (RPL). There are some units of competency where RPL is not applicable. RPL is not available on TLILIC001 Licence to transport dangerous goods by road. RPL is also not available on the assessment for any high-risk work licence unit of competency.

Students applying for RPL will be required to provide evidence of experience/skill to meet the RPL guidelines. Students will be asked to provide current, sufficient and valid evidence such as previous licence (if applicable), currency of experience/skill and employment references relating to experience. Students applying for RPL must also complete the AIT RPL kit and pay the relevant fee before the RPL can be reviewed by an appropriate Assessor.

Students will be advised of any fees involved when making application for RPL.

AIT acknowledges and supports Mutual Recognition as one of the most important features of the Australian Quality Training Framework. We will recognise the Qualifications/Statements of Attainment issued by any other registered training organisation located within Australia once they have been validated. A Credit Transfer will be applied for validated, previously held Qualifications/Statements of Attainment.

Where students wish to upgrade a previously held competency to the current competency, students will be asked to supply evidence of currency of skills and experience in the competency.  For example, students may be requested to supply documentation from an employer detailing current relevant work experience and skills.  Where currency for the competency is not proven, students may be requested to complete the full course for that competency. Further, where students have commenced training with another RTO and wish to transfer to Advanced Industry Training to complete the competency/qualification, students will be required to provide certain evidence of the training provided by the other RTO.  At a minimum, students will be required to provide evidence of any formal training undertaken, logbooks with current experience recorded and may have to undertake a challenge test.

Payment is not required prior to attendance at the course but is preferred by the time the course is completed. In some cases, a payment plan can be set up for course fees over $500. To request a payment plan, please send an email to accounts@aittraining.com.au .

Advanced Industry Training prefers payment through EFT or eftpos. Payments can be made at the office or by phone using a credit card. Cheques are no longer accepted for payments. AIT does not accept AMEX or Diners Club cards.

Unless through prior approval with AIT Business Manager, all fees are payable upon completion of the course or within 7 days from completion of the course. 

Where fees are paid in advance, should a student/employer wish to cancel enrolment prior to the commencement date of a course, the following conditions will apply: 

Working days’ notice prior to commencement date and % Refund

  • 7 days’ notice – 100% refund
  • 4-7 days’ notice – 50% refund
  • Less than 4 days’ notice – No refund

Fees paid in advance can also be held in credit for later use should the student wish to attend a future course.

Should AIT cancel or discontinue a course prior to commencement for any reason, any and all affected students will be entitled to an option of a guaranteed refund or transfer into a future course.

Once a course has commenced, should the training need to stop because of unforeseen circumstances, e.g. inclement weather, students will automatically be transferred to the next available course and advised accordingly.

A cancellation fee of $50 per person may apply where notice of cancellation was given with less than 24hours or for not attending the course.

By signing the Enrolment form, the student/employer is also declaring their agreement with the Refund Policy as set out above.

Unless otherwise agreed to, AIT will pay invoices from suppliers within 14 days of receipt of the invoice. Where AIT has an account with a supplier with longer payment terms, AIT will ensure that payment is made by the due date on the invoice.

All personal information will be treated as strictly confidential and only disclosed to regulatory bodies ASQA and WH&S as required. Student information will not be disseminated to any other organisation other than a body that governs training requirements. By undertaking the training, the student consents to providing personal information for the purposes of identification to enable issuance of training competencies achieved. AIT will only record personal information required under the ASQA Standards for RTOs 2015.

Students may opt to enable AIT to provide copies of their Statements of Attainment or Qualifications by completing a Third-Party Release form.

The general business policy of Advanced Industry Training is to provide quality services at a fair price. Complaints will be resolved in and equitable and timely manner either internally or by recourse to external mediation.

Specific Procedures

  1. Complaints should be directed to AIT, Business Manager either in writing or verbally.
  2. Business Manager will respond to the customer advising timeframe for resolution of the complaint. It is our aim to resolve all complaints within 28 days.
  3. If still dissatisfied, customer is to inform the Managing Director of Advanced Industry Training in writing.
  4. Managing Director will review the complaint and respond within 28 days.
  5. If external mediation is required to resolve the complaint, the customer will be advised of any cost involved prior to the complaint being referred externally.

Appeals

Appeals against any decisions made by AIT will be processed as follows:

  1. Each appeal and its outcome are to be recorded in writing.
  2. Each appeal is heard by an independent person or panel.
  3. Each appellant has the opportunity to formally present their case.
  4. Each appellant is given a written statement of the appeal outcomes, including reasons for the decision.

Participants are expected to behave in a manner which is courteous, safe and not disruptive within training and assessment activities conducted by Advanced Industry Training.

All students are expected to:

  • Conduct themselves in a lawful, ethical, safe and responsible manner that recognises and respects rights and views of others;
  • Ensure they are not under the influence of any illicit substance, including alcohol when attending training (classroom or practical);
  • Participate actively in training courses and not purposely disrupt the courses in progress;
  • Act in a manner that is not aggressive, demeaning, disrespectful or offensive to other students, trainers/assessors, staff or visitors to AIT;
  • Demonstrate respect for themselves, other students, trainers/assessors, staff and other visitors;
  • Take responsibility for their own behaviour and learning;
  • Cooperate with trainers/assessors and other staff and comply with lawful directions given to them;
  • Abide by Workplace Health and Safety legislation, policy and procedure at all times and not behave in a way that endangers themselves or others.

AIT staff, trainers and assessors are expected to:

  • Conduct themselves in a lawful, ethical, safe and responsible manner that recognises and respects rights and views of others;
  • Ensure consistency and fairness to all students when providing training and assessment services;
  • Represent AIT in a professional capacity at all times ensuring the reputation of AIT is upheld at all times;
  • Act in a manner that is not aggressive, demeaning, disrespectful or offensive to students, trainers/assessors, staff or visitors to AIT;
  • Abide by Workplace Health and Safety legislation, policy and procedure at all times and not behave in a way that endangers themselves or others;
  • Communicate with students appropriately when dealing with unacceptable behaviour.

Student behaviour that does not comply with the expected standards listed above is not acceptable. Trainers/assessors and/or staff will provide one (1) warning to the students about unacceptable behaviour and the student will be asked to immediately modify their behaviour. Should unacceptable behaviour continue, the student will be asked to leave the course and their enrolment will be cancelled.

Where the unacceptable behaviour involves serious behaviour (for example a dangerous act or physical harm), appropriate action will be taken by the trainer/assessor or other staff. This could include informing Police and/or immediate cancellation of enrolment with student being asked to leave the premises and refused further enrolment.

Fee Structure:

Training pricing is influenced by market forces. Consequently, course prices may vary from time to time. Costs of courses will be advised to students prior to their enrolment or through a quotation. Extra fees such as regulatory application fees are the responsibility of the student and not AIT.

Group discounts of 10% per student per course may be offered where a confirmed enrolment of at least 5 students from the same customer is received by AIT (White Card courses excluded). Where possible/appropriate AIT will offer a 10% discount to Australian Defence Force members.

Where a group booking is made and a group discount is approved, the customer will be charged for all students at the time of enrolment at the discounted rate even if the final number of students reduces.

All written quotes from AIT are Firm for 90 Days. In our efforts to follow our motto of reasonable pricing, AIT will match any written quote from other RTOs.

In exceptional circumstances, AIT may enter into a training plan for course fees exceeding $500. In these cases, 50% of the course fee is to be paid at attendance of the course and the remaining 50% of the course is due by the end of the month following the course date.

There are courses which involve the use of specialised equipment. Such courses will be identified at the time of enrolment and offered on a cost-plus basis. The equipment hire for these courses will be passed onto students or their employers. The additional costs will be advised to the student prior to enrolment.

Where the training is taking place outside of Townsville QLD, Travel and Accommodation fees may be applied. These fees will be made clear prior to enrolment. Refer to the AIT Schedule of Rates – Travel Expenses.

AIT recognises that not all students can attend training during the working week. At times, weekend courses will be scheduled to meet student demand. The minimum number of students per course for weekend courses to take place is 2. Weekend course fees will attract a 20% surcharge, unless otherwise advised.

A replacement issue fee of $25.00 per statement/card is applicable may be charged for reprints of statements or identification cards. The Business Manager may waive this fee on request from the student. The replacement fee must be paid prior to the release of the reprinted statement/card.

Not all course fees are fully funded through funding bodies such as CSQ and DESBT. AIT office has more information and funding application forms. Where there are out of pocket expenses after funding has been applied, all students are responsible for ensuring the out of pocket expenses are paid prior to completion of the course.

Where a co-contribution fee is required for DESBT funding, the co-contribution fee is applicable at time of enrolment unless advised otherwise. For DESBT User Choice funded enrolments, fees are invoiced at completion of each unit of competency and charged according to the current DESBT fee for service amount.

Funding through CSQ is extremely limited. If funding has been used for the year, the office staff will let you know and add you to the waiting list for the following year.

If funding is not approved for any reason, the student has agreed to pay all course fees by signing the declaration on application form.

The primary item of legislation covering all training offered by AIT is the Workplace Health and Safety Act 2011 (Qld) and the ASQA Standards for RTOs 2015.Visit www.legislation.qld.gov.au or www.asqa.gov.au for more information.